Privacy policy

**LKreative Privacy Policy**

**Last Updated: 10/07/2025

Your privacy matters to me. This policy explains how I collect, use, and protect your personal information when you visit my website or make a purchase from LKreative.

**Information I Collect**

**When You Make a Purchase:**
- Name and contact information (email, phone, address)
- Billing and shipping addresses
- Payment information (processed securely through payment providers)
- Order history and preferences

**When You Visit My Website:**
- Browser type and version
- IP address and location data
- Pages visited and time spent
- Device information
- Cookies and similar technologies

**When You Contact Me:**
- Email correspondence
- Any information you choose to share in messages
- Photos or files you send (for returns, custom orders, etc.)

 **How I Use Your Information**

I use your information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to your questions and provide customer support
- Improve my website and products
- Send marketing emails (only if you opt in)
- Comply with legal requirements
- Prevent fraud and ensure security

**Information Sharing**

I don't sell or rent your personal information to third parties. I only share your information with:

**Service Providers:**
- Payment processors (PayPal, Stripe, etc.)
- Shipping carriers (Royal Mail, courier services)
- Shopify (my website platform)
- My suppliers 
- Email service providers (if you subscribe to updates)

**Legal Requirements:**
- When required by law or legal process
- To protect my rights or prevent fraud
- In case of business transfer or sale

**Data Security**

I take your data security seriously:
- Your payment information is encrypted and processed securely
- I use secure hosting and SSL certificates
- Access to your information is limited to what's necessary
- I regularly review and update my security practices

 **Your Rights**

You have the right to:
- Access the personal information I have about you
- Correct any inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Withdraw consent where applicable

**For EU/UK Residents (GDPR):**
- Right to data portability
- Right to restrict processing
- Right to object to processing
- Right to lodge a complaint with supervisory authorities

 **Cookies & Tracking**

My website uses cookies to:
- Remember your preferences and cart items
- Analyze website traffic and usage
- Provide personalized experiences
- Enable social media features

You can control cookies through your browser settings, but some website features may not work properly without them.

**Marketing Communications**

- I only send marketing emails to customers who opt in
- You can unsubscribe at any time using the link in emails
- I may send order-related emails regardless of marketing preferences
- I don't share your email with other companies for marketing

**International Transfers**

Since I ship internationally and use global service providers:
- Your information may be transferred outside the UK/EU
- I ensure appropriate safeguards are in place
- Transfers comply with applicable data protection laws

 **Data Retention**

I keep your information for:
- Order records: 7 years (for accounting and legal purposes)
- Marketing data: Until you unsubscribe or request deletion
- Website analytics: Aggregated data only, indefinitely
- Customer service records: 3 years

 **Children's Privacy**

My website is not intended for children under 13. I don't knowingly collect personal information from children. If you're under 18, please have a parent or guardian review this policy.

 **Third-Party Links**

My website may contain links to other sites. I'm not responsible for their privacy practices - please review their policies separately.

 **Changes to This Policy**

I may update this privacy policy occasionally. I'll notify you of significant changes by:
- Posting the updated policy on my website
- Sending an email to customers (for major changes)
- Updating the "Last Updated" date

 **Contact Me**

For any privacy-related questions or requests, contact me at:
**Email:** lkreative1980@gmail.com

I'll respond to your privacy requests within 30 days.

**Legal Basis for Processing (GDPR)**

I process your personal information based on:
- **Contract performance:** To fulfill your orders
- **Legitimate interests:** To improve my business and prevent fraud
- **Consent:** For marketing communications
- **Legal obligations:** For accounting and tax purposes

**Thank you for trusting LKreative with your personal information. I'm committed to protecting your privacy while providing you with the best possible service.**